Service & Support

Services & Support

We are here to help. Westcon leads the way in delivering best of breed support to our partners  to grow your business – We are the team behind your team.

 


Westcon Services Overview

Over the past 10 years Westcon Group has partnered with a number of vendors in order to provide local post-sale technical support to the reseller channel. Westcon’s support off­erings cover a range of support services for Cisco, Networking Solutions, Unified Communications and Collaborations Solutions and Data Center.

 

Support Levels

Westcon o­ffers a range of 8x5 and 24x7 support off­erings varying from level 1, level 2 telephonic and remote support options to onsite break/fix services nationwide.

 

Support requests can be logged as follows:

  • 24x7 telephonic response for priority faults
  • Centralised email for non-critical faults
  • Online ticket submission for non-critical faults

 

Initial response to requests will vary depending on the associated service level agreement purchased.

 

Westcon o­ffers a range of support options to the reseller channel. Below are the support options available:

 

Westcon provides a 24 x 7 Monday to Sunday, or 8 x 5 Monday to Friday, level 1 and level 2 telephonic and remote support



Contact Us 

For more information, please contact: WG Asia Marketing <marketing.asia@westconcomstor.com>

Documentation

Line Card - ASIA
Services Solutions Line Card - ASIA
Services Solutions Pillars Factsheets
Global Rack & Stack Services
Westcon-Comstor Staging Services
Services Catalogue - ASEAN

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