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Financial Services

Cisco has developed the following comprehensive solutions to address the needs of your Finance customers.

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Customer Interaction Management
High Performance Trading
Customer Interaction Management

Market Solution: Enhanced Customer Interaction

One challenge in your customers’ quest for profitable growth is the need to serve a sophisticated, demanding customer base that has many choices in today's competitive marketplace. The Cisco Customer Interaction Management solution can help your customers achieve profitable growth by:
Routing customers to the appropriate branch employee as quickly as possible to improve customer service
Improving branch service and queue times
Increasing sales, cross-selling opportunities, and targeted marketing capabilities within the branch
Providing newer, more effective technology at the branch to increase operational efficiency
Resources:

Cisco Customer Interaction Management
One challenge in your quest for profitable growth is the need to serve a sophisticated, demanding customer base that has many choices in today's competitive marketplace. The Cisco Customer Interaction Management solution can help you achieve profitable growth by routing customers to the appropriate branch employee as quickly as possible to improve customer service, improving branch service and queue times, increasing sales, cross-selling opportunities, and targeted marketing capabilities within the branch and providing newer, more effective technology at the branch to increase operational efficiency.
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High Performance Trading

Market Solution: Intelligent Networks

This solution provides next-generation trader tools that enhance collaboration, enable true mobility, and improve the customer experience over a robust infrastructure. Features include:

One-click collaboration
Shared lines between turrets and IP-phones
Single number reach
Voice and web-session recording and retrieval
Presence information on phone, turrets, mobile phones, and instant messaging
Multimedia capability such as Telepresence and video-enabled web-conferencing
Business continuity between multiple locations
Resources:

Enhance Trader Productivity
This solution provides next-generation trader tools that enhance collaboration, enable true mobility, and improve the customer experience over a robust infrastructure. Features include one-click collaboration, shared lines between turrets and IP-phones, single number reach, voice and web-session recording and retrieval, presence information on phone, turrets, mobile phones, and instant messaging, multimedia capability such as Telepresence and video-enabled web-conferencing, business continuity between multiple locations.
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Contact

Wendy Tey

6876 9220

wtey@comstor.com.sg